The instrument assesses and predicts the properties related to the successful functionary in the various types of operational positions associated with the Call Centre concept.

Ranging from the more simplistic functional position of the Call Centre Agent who deals with high volume and repetitive collecting and providing of basic information, to Call Centre Agents who are dealing with more complex enquiries, time-consuming problem-solving, specialized know-how and the ability to resolve issues of an advantaged nature in a short period of time, being accountable for the matter by accepting full ownership and responsibility for satisfying his/her client in the process.

The COPAS is a comprehensive measure of cognition as applied in the world of work. It can be used for the Selection process and Career Planning and Development.

The COPAS provide a Profile of the six most important Cognitive Constructs, e.g. Analytical, Original and Figurative Thinking in problem-solving in practice.

The CPP externalises and tracks thinking processes to indicate a person’s cognitive preferences and capabilities. Based on this information, a suitable work environment, learning potential and developmental needs of the person can be identified.

The CPP assessment involves an unfamiliar task which requires the person to decipher messages written in symbols. While completing the assessment, a person explores, links, structures, transforms, remembers, learns, clarifies information and monitors his/her own problem-solving actions.

Highly recommended for your highest level positions, and can be used for developmental purposes.

An integrity test is a reference check on the employee’s credentials.

People who score high on integrity tests tend to be more trustworthy, dependable, honest and responsible employees. They are more likely to engage in behaviour that can benefit the company.

Selecting employees with higher integrity, therefore, has the potential of a more stable workforce through reducing labour turnover, less management time spent on disciplinary matters and counterproductive work behaviour issues.

Counterproductive work behaviour is a pervasive and expensive dilemma for organisations in South Africa. It has many different manifestations, for example, theft of company money, products and equipment, lying, taking excessive breaks, leaving early, intentionally working slowly, mediocre quality of work, inflated claims for travelling/lodging, destruction of property, alcohol and drug abuse.

The more positive the candidate’s integrity is, the less the likelihood of counterproductive behaviour.

In a nutshell, Ethics in the workplace is about employees and organisational leaders making decisions and behaving in ways that are good for the sustainability of the business or organisation itself, as well as for the community in which it operates and the environment.

Ethics Risk Assessment includes:

• Getting to know your staff, their views and beliefs regarding workplace ethics and attitudes towards leadership.
• Finding out what your risk factors are for fraud and corruption: Are the targets structured realistically? Is management expecting untoward business dealings from their staff? Is staff morale low?
• Finding out whether your employees are aware of fraud or corruption in your organisation, and whether they know what to do if they became aware of it.

EmployInsight will also offer suggestions to mitigate the identified risks.

The Giotto is an integrity test designed specifically for use in work situations. This questionnaire help to provide a more accurate and reliable measure of a candidate’s strengths and weaknesses across different dimensions.

High scores on these dimensions may provide protection against:

• Carelessness, accident proneness, mindlessness
• Lack of commitment, absenteeism, tardiness
• Proneness to violence, hostility, intimidation
• Disciplinary problems, subversion, intolerance
• Disrespect for senior managers, overbearing behaviour, arrogance
• Theft of company property, wasteful use of resources, failure to share
• Inability to cope with change, lack of self-confidence, anxiety

The Hogan Business Reasoning Inventory (HBRI) examines your reasoning styles on the job, and assesses your reasoning skills, enabling employers to understand your unique problem-solving styles, capabilities, and weaknesses.

This inventory is used specifically in the business community as the HBRI identifies reasoning abilities and problem-solving styles that predict success in business.

Different levels of integrity tests can be applied to assess the various complexities and maturity levels of prospective employees in the context of your organization’s culture.

EmployInsight mainly uses two different integrity tests, namely the IP200 and the IMI.

Both tests are registered with the Health Professions Council of South Africa (HPSCA).

• In practice the IP200 represents a detailed instrument that covers the complex subject field of integrity comprehensively, thereby allowing for a wide-based diagnostic analysis and interpretation in the hands of the well-informed professional user. The IP200 covers a broader field of integrity, with the intention of developing the individual and/or the corporate entity to which they belong.
• The IMI is derived from the IP200 and targets entry-level employees/candidates. It measures the same factors, but it has fewer questions that are less complicated, and it is written on a Grade 10 English standard level.

Measuring Areas – Ten Substructures of Integrity:

• Honesty: A candidate’s perception of himself as well as how he believes he is being perceived by others.
• Stealing/Theft: Respect for the property of others and non-violation of this approach.
• Violation of policy, rules & regulations: Adherence to stipulated rules and regulations, and the respect thereof.
• Reliability and Dependability: The degree to which the candidate can be relied on, which also implies a high probability of loyalty to work and colleagues.
• Lying: The specific orientation towards the concept of lying with its associated manifestations of deceit, falsification, perjury and the deliberate misleading of, and misrepresentation to others
• Denial, Projection & Justification: This area assesses the candidate’s open and honest perception of his own shortcomings and accepting accountability for his own mistakes, or (by implication) his typical tendency to deny the existence thereof.
• Work Ethic: This area assesses the values associated with the moral virtues of hard work and diligence.
• Manipulation: This area assesses the degree to which a candidate will tend to abuse any power at their disposal, using it to manipulate others in their self-serving quest.
• Verifiable Items: This area assesses in a more objective, tangible and verifiable way, deviations in the candidate’s behaviour from the generally accepted day-to-day norms. In this case, attitude and general orientation to each factor are not being assessed, but rather a ‘recorded’ history of misbehaviour in each of the above.
• Lie Detector: This is the degree to which the candidate was objective, open-minded and accurate in completing the IMI by providing valid responses on the items and presenting a true and honest picture of himself.

The Ip200 evaluates 10 substructures, namely: Socialisation, Trustworthiness, Work Ethics, Attitude– Integrity Constraining, Behaviour: His historical, present and future behavioural and projected typical behavioural inclination – good and bad.

This is not a ‘once-off’ behaviour, and this influences his present and future perception and behaviour, Manipulative Abuse of Power, Values, Transformation Commitment & Management Integrity: His perception of how well his present or previous ‘employer’ live up to providing an acceptable corporate and managerial environment, Monitor: This is a composite score reflecting on the degree of objectivity, open-mindedness, accuracy and trustfulness with which he completed the instrument.

A person’s general mental ability provides the basis for determining their ‘mental agility’, or their capacity to learn new skills, adapt to new situations and develop a body of expert knowledge, whilst also acting as a determinant of speed and accuracy on routine tasks assigned to be used to.

This report helps match people to jobs in terms of their learning and problem
solving ability and decision-making confidence.

The Myers–Briggs Type Indicator (MBTI) is an internationally trusted assessment of personality type that assists people to gain insight about themselves and how they interact with others. It is an introspective self-report questionnaire indicating differing psychological preferences in how people perceive the world and make decisions.

The test attempts to assign four categories: introversion or extraversion, sensing or intuition, thinking or feeling, and judging or perceiving. This can be applied to all areas of human interaction and personal development.

The MBTI profile reveals how we see and interact with the world, giving insight into our motivation and the motivation of others. This provides a strong foundation for personal growth and development, underpinning enhanced personal effectiveness.

The Occupational Personality Profile measures nine personality dimensions and has 98 items. The language in the South African version was specially simplified based on South African research. 

It measures aspects such as thinking style, coping style, interpersonal style.

The PAW (Personality at Work) assesses personality traits that apply specifically to the world of work.

This questionnaire describes personality in general, namely:

• Doing and Work Orientation
• Self and Perception Orientation
• Thinking and Styles Orientation
• People and Relations Orientation
• Emotions and Feelings Orientation

The 15FQ+ is an assessment of personality and individual differences.

Based on an extensively researched model, the 15FQ+ personality questionnaire provides an in-depth assessment of the full sphere of human personality. It measures the fundamental building blocks of personality. These provide insight into how people typically think, feel, and interact in ways that may be productive or counter-productive for your organization.

This personality questionnaire is an online application and is suitable for the national and international business environment. The questionnaire can be used for selection as well as for development purposes.

The 15FQ+ can assist an organization’s selection process by identifying applicants who display the personal characteristics that fit best the requirements of the role. It allows you to compare a specific job with a candidate, giving you concrete data on similarities and variances between job and candidate.

The following composite scores are determined:

• Self-Perception: Self-Regard, Self-Actualization, Emotional Self-Awareness
• Self-Expression: Emotional Expression, Assertiveness, Independence
• Interpersonal: Interpersonal Relationships, Empathy, Social
• Responsibility Decision Making: Problem-Solving, Reality Testing, Impulse Control
• Stress Management: Flexibility, Stress Tolerance, Optimism Well-Being
• Indicator: Happiness.

Identifies counterproductive behaviour within the work environment.

Counterproductive work behaviour (CWB) is a pervasive problem, resulting in major losses each year in countries all over the world. The Work Risk and Integrity Scale (WRISc) was developed to help mitigate the problem of CWB.

The WRISc is a personality-based, covert integrity measure developed with the specific aim of identifying a range of negative behaviours that can cause harm to employees or organisations.

Unlike overt integrity assessments, where the purpose of the assessment is obvious, personality-based assessments like the WRISc measure constructs predictive of counterproductive behaviour in a way that is less susceptible to socially desirable responding.